Frequently Asked Questions

Postage & Delivery

When will my plant arrive?

We aim to ship by the next working day after we receive your order, but we do not send plants on Friday because they would spend the weekend in a sorting office if we did, and this is bad for the plant.

See our Delivery Information page.

My order hasn’t arrived in the expected time frame. What should I do?

Please wait for an extra 2 to 3 working days. If your order still doesn’t arrive, or if it arrives in poor condition, please contact us and let us know what has happened.

The packaging on my order was damaged on arrival. What should I do?

Unfortunately, that sometimes happens. If your plants were damaged in transit, please send us a photograph of the damage and tell us what happened. We can then resend your order.

Do you accept returns?

Yes, we do.

If, within fourteen days of arrival, you decide you no longer want your new green friend, simply repackage it carefully and send it back to the address provided.

We will issue a refund on receipt of the plant. If you have any further queries, contact us.

Do you ship internationally?

Not at the moment.

Do you offer gift wrapping?

​Only for aquarium plants and succulents. Larger potted plants must be securely fixed inside the box, and gift-wrapping isn’t possible.

If it’s a gift, add a note to your PayPal payment.

Can I place a gift order and have it delivered to someone else?

​Yes. Please ensure that you fill in the correct shipping address during checkout.

Can I order from outside of the UK and have my parcel delivered to someone in the UK?

​Yes. Please ensure that you fill in the correct shipping address during checkout.

I Have a special request. Can you accommodate it?

Contact us directly to discuss your requirements, and we will see what we can do.

My plant arrived. What’s next?

This depends on the plant you have ordered:

  • ​In-vitro aquarium plants ship exceedingly well and are ready to be planted as soon as they arrive. If you are not yet ready to plant them, do not open the jar! It can be kept for up to two weeks in a warm, well lit place, out of direct sunlight, until you are ready to plant.
  • Succulents usually ship well. If your plant looks healthy when you open the packaging, just place it on your windowsill and wait for a week before watering.
  • Non-succulent houseplants should not be put into direct sunlight immediately, because they have just spent a few days in a dark box. They should be kept in semi-shade for a week to allow them to get used to light again. If the growing media looks disturbed or dry, water slightly, otherwise wait a week before watering.
  • Our garden plants are grown outside, so they are ready to be planted from the box. However, plants that grow in full sunlight should be kept in semi-shade for a few days and well watered before you move them to their final position. This is to prevent stress to the plant, which has just spent a few days in a dark box.


How do I add an aquarium plant to my aquarium?

  • First, carefully open the jar or bag and remove the plants.
  • Then, rinse off the nutrient gel under tap water. This is to prevent any algae or bacteria in the aquarium from feeding on it.
  • Push the plants into the aquarium substrate with planting tweezers, in order to bury the roots. You can split the plants to space them out, so that they have enough growing room.
  • Each jar/bag should provide 4 – 8 plants.

Finally, sit back and enjoy your new plants!

Why does my plant look smaller than the picture?

This is because we trim new growth before packaging as it is fragile and does not travel well.

Don’t worry – your plant will grow soon enough!

I think I over-watered my plant. What should I do?

​This can easily kill your plant, so you must act immediately. Place the plants on a folded paper towel that will absorb the excess water.

You can also puncture the growing medium to help air to circulate.

Are all plants suitable for bonsai?


Only woody plants, such as trees and shrubs, are suitable for bonsai. Please check product descriptions for more information.

My plant has become infested with insects or fungi. What do I do?

If your plant is attacked by insects, such as spider mites or mealy bugs, use a commercial insecticide to kill them.​If it is attacked by fungus, then use a commercial fungicide to kill it.

If in doubt, feel free to contact us for advice.

Health & Safety

Is it safe to use plants as medicines?

Plantek Lab does not sell medicines, we sell ornamental plants.

For legal reasons, we do not recommend any of our products for medicinal use, and do not sell them for medicinal use.

Where product descriptions refer to the medicinal use of plants, they are for educational purposes only, and do not imply any endorsement of said uses. Plantek Lab cannot be held liable for any use or misuse of any of the products we sell.

​If you want to use medicinal plants, you should only do so under the supervision of a properly qualified medical practitioner.

I noticed some of the plants are edible. Can you recommend any recipes that include them?

​Unfortunately not. Our plants are grown for ornamental use and do not conform to food safety standards.

Where we have mentioned culinary uses in product descriptions, it is for educational use, and to reassure you in case part of a plant is accidentally eaten.

My plant ate someone. What do I do now?

There are four known species of man-eating plants, and Plantek Lab does not sell any of them, for obvious health and safety reasons.

First, you need to determine which plant you have:

  • The Madagascar Tree crushes its prey with its branches. It is only found in the deepest part of the Madagascar rainforest.
  • The Nubian Tree captures its victims with its branches and drains their blood with its leaves. It is only found in the most remote parts of the African rainforest.
  • The Ya-te-veo plant uses its stems to club its victims to death, and then absorbs nutrients from their bodies as they decay. It is found in the rainforests of Central America.
  • The Vampire Vine has tendrils lined with suckers. It ensnares its victims and uses these suckers to drain their blood. It is only found in Nicaragua.

I noticed some of your plants are poisonous. What should I do if someone accidentally eats one?

If someone eats a poisonous plant, immediately seek medical advice, and mention which plant has been eaten.


If a plant is poisonous, we always mention it in the product description.

Plantek Lab cannot be held liable for any damages resulting from accidental poisoning caused by one of our products.

Feedback & Web Site

I have comments, concerns, feedback, or suggestions. Where should I send them?

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